The Returns + Exchanges Policy

At KicksAvenue, we want you to step out in absolute confidence. If you are not completely satisfied with your purchase, we are happy to offer a straightforward return and exchange process within 7 days of receiving your order.

1. Eligibility for Returns & Exchanges To be eligible for a return or exchange, please ensure that:

• The request is made within 7 days of the delivery date.

• The footwear is unworn, unmarked, and in its original condition.

• The shoes are returned in their original packaging (including the original shoe box, tags, and any accessories).

• Note: Shoes with scuffed soles or visible signs of wear will not be accepted for return or exchange.

2. How to Initiate a Return or Exchange To start the process, simply reach out to our customer support team with your order number and reason for return/exchange:

• Email: info@KicksAvenue.com

• Phone/WhatsApp: +971544646804

Our team will guide you through the next steps and arrange a courier pickup if applicable.

3. Exchange Process If you need a different size or style, we will process your exchange as soon as we receive and inspect the original item. If the new item has a price difference, we will adjust the balance accordingly.

4. Refund Process Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original method of payment within 5-7 business days.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, based on your preference.

5. Shipping Charges

• If the return is due to a defective or incorrect item sent by KicksAvenue, we will cover all return shipping costs.

• If the return or exchange is due to a change of mind or a size issue (where the correct size was delivered as ordered), the customer will be responsible for the return courier charges.

6. Contact Us For any questions regarding your return or exchange, please visit us or contact us at:

• Address: Apt 412, Al Majara 2, Dubai Marina, Dubai, UAE

• Email: info@KicksAvenue.com